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Store Policy

Return Policy

Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Items marked "Final Sale" are not eligible for return or exchanged and are not subject to price adjustment.

Products created for collaborations or special events cannot be returned online unless they're defective or flawed.

Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

If there is a quality issue with your item, click here for our warranty policy.

 

Changing your order

Orders cannot be changed once items have shipped. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

 

 

Customer Service

Our great customer service team can be reached at 1-866-439-3242 Monday thru Friday 8am-7pm (EST) and on Saturday 8am-12pm (EST). If you reach us after hours, please leave a voicemail and we will return your call the next business day. If it easier, you can always email us at info@squirleez.com

 

Limited Warranty

Squirleez LLC warrants all its Squirleez™ products, purchased by consumers either directly from Squirleez or from of our authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.

Under no circumstances shall Squirleez be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

If your Product develops a defect while under warranty, you should contact Squirleez as indicated below, and any defective product, at Squirleezs’ instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Squirleez 

ATTN: Customer Service
8679 N 26 Mile Rd Unit 411

Washington, MI 48094

Phone: 1-866-439-3242
Email: info@squirleez.com

 

Privacy Policy

At Squirleez, we know that a person's privacy is very important. We are respectful of your privacy and are providing this information to demonstrate how seriously we take protection of your personal information. This Privacy Policy governs how Squirleez collects, protects, stores, transfers, and uses the personally identifiable information (?PII?) that we do collect if you choose to provide us with any PII.

 

Personal Information

At Squirleez, we try to give you as much control as possible over your personal information. In general, you can visit Squirleez websites without giving us personal information. There are times, however, when Squirleez may gather information from you in order to communicate more effectively with you, or otherwise better facilitate the purpose of your communication with Squirleez. We will occasionally use your PII to contact you with news about Squirleez, such as a new product or service that we believe might add value to your relationship with Squirleez. However, if you tell us that you do not wish to receive these announcements and communications, we will respect your wishes and cease sending these announcements and communications to you. We do not share, sell, rent, or otherwise provide our lists of contact information to any 3rd party organizations.

 

Security of PII

Squirleez intends to protect your PII and implements appropriate measures and processes to help keep your information secure and maintain its integrity. Squirleez uses technical, physical, and other safeguards for such protection against loss, unauthorized access, destruction and disclosure.

 

Use of PII

The PII provided to Squirleez is used by Squirleez to develop and conduct our business. Some examples of how we use PII include: improving our products and services; personalizing communications with you; conducting market research; conducting customer surveys; processing, fulfilling, and following up on transactions for products and support; tracking and improving the effectiveness of our website and web-based marketing; and complying with legal requirements and enforcing our website terms of use or otherwise protecting Squirleez?s legal rights.

Children?s Privacy

Squirleez?s web site and marketing are not directed to children under 13 years of age. If that policy changes, we will obtain consent from a child?s legal guardian before we collect PII from anyone under the age of 13.

 

Cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

General Terms

Due to privacy policy requirements set by various regulating agencies, Squirleez reserves the right to change any of the privacy policies governing the Site, at any time and in its sole discretion. Although this Privacy Policy may change from time to time, we will not reduce your rights under this policy without your explicit consent. Any changes will be effective upon posting of the revisions to the Site, and may be posted without notice to you. The effective date of this Privacy Policy will appear at the top of the web page for your reference. If you have any questions or comments about our privacy practices, please feel free to contact us at info@squirleez.com.
 

Sales tax

According to various state sales tax rules, Squirleez will charge sales tax based on the rules required. For example, 6% sales tax will be applied to all orders shipped to any Michigan address.

 

Shipping Policy

Squirleez will send your products by USPS Priority shipping to the address you specify. As soon as it ships, we will provide the tracking number to you. Currently, Squirleez only ships to addresses in the United States but hopes to be able to ship internationally soon.

WHOLESALE INQUIRIES

Looking to carry Squirleez charms in your store? 

Please fill out our wholesale request form below, and we'll contact you with information on how to set up a wholesale account.

payment methods
Wholesale Inquiry

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PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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